Analysis of the United Kingdom's Top Delivery Services and Carriers Used by Retail Giants 2022

December 20, 2022

Dublin, Dec. 20, 2022 (GLOBE NEWSWIRE) -- The "Top UK retailers: delivery services and carriers used 2022" report has been added to's offering.This report identifies the delivery services, and the carriers, which are used by the retailers which comprise InternetRetailing's UK Top 500 The summary report analyses overall usage patterns and makes comparisons with previous yearsThe accompanying database names the carrier/s and service provider/s used for each service by each retailer, where the publisher is able to identify them. For each of the top UK retailers it answers: Which delivery services does the retailer offer?Which provider/s does it use to carry them out?Chart: usage of delivery services by top UK retailers It also answers questions on overall service and carrier usage patterns such as: How widely used are the leading carriers for express services and for economy services?Which retailers have switched carrier/s?What proportion of the top retailers offer same day delivery?What proportion offer click and collect via their own stores, via third party parcel shop and locker networks or via both?Who are the main providers used for international delivery and two-man delivery? The services covered are: Standard/economy deliveryExpress/next day deliveryClick and collect servicesSame day deliveryTwo man deliveryInternational delivery Highlights from the report While almost all retailers included in the sample offer standard/economy delivery, a significant (and increasing) proportion (25%) do not offer an express/next-day serviceDPD, Royal Mail and Evri are the most widely used carriers across all services with DPD having gained significant share over the last four years.For economy services, Royal Mail is the most widely-used carrier with 114 customers out of the 487 who use delivery services using it, followed by DPD, which has 87 - having displaced Evri from second place.As in the past, DPD is the most widely used next-day/express carrier, used by 96 customers. Evri, although traditionally an economy carrier, now ranks second as its express services have gained traction across its large customer base.While the majority of top retailers in the sample still offer a click and collect option, the biggest surprise in this year's research has been the significant fall in penetration of this service.Having grown steadily, this year saw it fall to lower levels than any time since the publisher started tracking this metric in 2018, with just 57% of retailers offering itUsage of own stores for click and collect both continues to be more widespread than usage of third party parcel shop and locker networks and has held up better. The main driver of this year's fall is a significant reduction in the use of third party networks.Evri is the most widely used network, having overtaken Collect+. Historically, Evri focused on 'Send' parcels, in particular from eBay sellers rather than click and collect but this result suggests it has successfully expanded its focus.Same day remains a niche service offered by just 13 of the 487 retailers, up from last year but a significant fall since 2019, which was the peak year for the service - when CitySprint attempted to transform the market via its On the dot service.Two-man delivery is only relevant for a small proportion of retailers (eg carpet and furniture retailers). The leading providers are ArrowXL, Wincanton and BJS but the segment is more fragmented than parcel delivery with significant usage of in-house operations.DHL is the most widely-used carrier for international. DPD also scored highly, reflecting the company's recent push to increase its international business using its own European operations and broader networks via La Poste group. What are the sources and methodology? Service and carrier information provided on the retailers' websites and checkout modulesCalls to customer services teams at the retailersPress searchesIt has been sense-checked and cross-referenced with other sources to produce a detailed record of service usageThe main sample consists of 487 companies drawn from the Top 500. The remainder have been excluded because they do not offer conventional delivery services for a variety of reasons including sale of digital goods, marketplace or franchise operation where the decision is decentralised, food retailers with specific in-house delivery operations or having ceased trading since the list was compliedNevertheless, it is inevitable that there will be gaps where the publisher has not been able to identify all providers used, providers may have changed or otherwise. Key Topics Covered: Introduction About this reportSummaryAbout the Publisher Contents List of charts and tablesService and carrier usage patternsResearch sampleOverview of usage of delivery servicesDomestic B2C parcel delivery servicesEconomy/standard deliveryNext-day/express deliverySame day deliveryClick and collect: own stores vs networksParcel shop and locker networksTwo-man deliveryInternational deliveryRetailer service and carrier usage database Appendix List of figuresCompanies excluded from our sample Usage of services Carriers used: all domestic parcels services (express and economy)Carriers used: 2019 vs 2022Carriers used: economy servicesCarriers used: next-day/express servicesCarrier share and positioning: express vs economy servicesCarriers used: same day deliveryClick and collect: own stores vs third party parcel shop and locker networksServices used: third-party click and collect/parcel shop and locker networksCarriers used: two-man deliveryCarriers used: international delivery Companies Mentioned UPSDHLTNT ExpressUK MailFedExParcelforceRoyal MailDXTuffnellsDPDWN DirectDPD LocalAPCHermesYodelP2P MailingCollect PlusParcel2GoAmazon LogisticsCity SprintOnTheDotStuart For more information about this report visit

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